CSD's Current Course Offerings

In February, our Supplier Certification and Supplier Auditing courses are offered back-to-back in Orlando, Jacksonville, Tallahassee and Mobile. This means you can build skills for one or both supplier management tools if you so desire! Late March, we offer our newest course, Customer-Focused Satisfaction Measurement, in Chicago and Milwaukee. We hope you will join us!

Courses Quick Navigation:

2004 Course Schedule:

DATES: COURSES: LOCATIONS: MORE INFO:
February 2 - 6
Supplier Auditing

Supplier Certification

Orlando, FL
Mobile, AL
Printer-friendly brochure

Register On-line !
March 29 -
April 1

Customer-Focused Satisfaction Measurement

Chicago, IL
Milwaukee, WI

Printer-friendly brochure

Register On-line !

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Other 2004 Courses / Dates / Cities:
April 19 - 23 Supplier Auditing

Supplier Certification
Ft. Collins, CO
Colorado Springs, CO
Albuquerque, NM
El Paso, TX
Online registration & brochure not yet available
May 3 - 6

Customer-Focused Satisfaction Measurement

Detroit, MI
Cleveland, OH
Online registration & brochure not yet available
July 12 - 15 Supplier Auditing

Supplier Certification
Detroit, MI
Columbus, OH
Pittsburgh, PA
Online registration & brochure not yet available
September 20 - 23

Customer-Focused Satisfaction Measurement

Charlotte, NC
Raleigh, NC
Online registration & brochure not yet available
November 1 - 4 Supplier Auditing

Supplier Certification
Sacramento, CA
Oakland, CA
San Jose, CA
Online registration & brochure not yet available
November 15 - 18

Customer-Focused Satisfaction Measurement

Dallas, TX
Houston, TX
Online registration & brochure not yet available

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February Roadshows:

Orlando, FL

Holiday Inn - Orlando Downtown
304 W. Colonial Drive
Orlando, FL 32801
(407) 996-0100

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Feb 2, 2004
(Monday)

Quality Audits for Improved Supplier Performance
Dennis Arter

Feb 3, 2004
(Tuesday)
Supplier Certification: The Quality Link in SCM
Dick Gould
Jacksonville Beach, FL

Canceled

Feb 3, 2004
(Tuesday)

Quality Audits for Improved Supplier Performance
Dennis Arter

Feb 4, 2004
(Wednesday)
Supplier Certification: The Quality Link in SCM
Dick Gould
Tallahassee, FL

Canceled

Feb 4, 2004
(Wednesday)

Quality Audits for Improved Supplier Performance
Dennis Arter

Feb 5, 2004
(Thursday)
Supplier Certification: The Quality Link in SCM
Dick Gould
Mobile, AL

Holiday Inn Tillman's Corner
5465 Hwy. 90 W. (Gov't Blvd.)
Mobile, AL 36619
(251) 666-5600

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Feb 5, 2004
(Thursday)

Quality Audits for Improved Supplier Performance
Dennis Arter

Feb 6, 2004
(Friday)
Supplier Certification: The Quality Link in SCM
Dick Gould
March / April Roadshows:

Chicago (Naperville), IL

Wyndham Garden - Naperville
1837 Centre Point Circle
Naperville, IL 60563
(630) 505-3353

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Mar 29 - 30, 2004
(Monday / Tuesday)

Customer-Focused Satisfaction Measurement
Jeff Israel

Milwaukee, WI

Courtyard by Marriot - Downtown
300 West Michigan Street
Miwaukee, WI 53203
(414) 291-4122

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March 31 -
April 1, 2004

(Wednesday / Thursday)

Customer-Focused Satisfaction Measurement
Jeff Israel

More 2004 Dates & Locations
Brochures and registration for CSD's other 2004 dates and cities will be available 2 months or more prior to each event. Please keep watching this page for more information!


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Duration and RU's

Each course will start at 8 a.m. and finish at 5 p.m. with one hour for lunch. Registration and continental breakfast start at 7 a.m. A certificate of completion for 0.8 ASQ Recertification Units will be provided to each participant for each full day of instruction.

Seminar Fees

Fees includes tuition, continental breakfast, lunch, course notes and a reference text (depends on course taken). Reference texts include:

  • Quality Audits for Improved Performance (Supplier Auditing)
  • Supplier Certification: A Continous Improvement Strategy (Supplier Certification)
  • Improving Your Measurement of Customer Satisfaction (Satisfaction Measurement)

February Courses: $315 per participant for each one-day course. Deduct $20 per registration completed by January 16th, or for three or more from the same company any time! Register for both seminars and save $50 per registrant! (No more than one discount may be applied per registrant.)

March Courses: $625 per participant for this two-day course. Deduct $35 per registration completed by February 27th, or for three or more from the same company any time! (No more than one discount may be applied per registrant.)

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Four Ways To Register

For your convenience you can choose to register by secure online connection, fax, mail or even by telephone!. Use the links provided to register online or to download a registration brochure for more information on the courses and how to register.

You may register online right now for our February Supplier Auditing and Supplier Certification courses, as well as our March Customer-Focused Satisfaction Measurement courses.

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Register !

Printer Friendly Registration Brochures

You may download a printer friendly brochure with course descriptions, fees and a registration form for mail and faxed registrations. (Requires Adobe Acrobat). Just click the month for the courses you are interested in!

February 2 - 6:

Quality Audits for Improved Supplier Performance, and
Supplier Certification: The Quality Link in Supply Chain Management

March 29 - April 1:

Customer-Focused Satisfaction Measurement

Contacts & Questions

Have technical questions or interested in helping CSD?
Contact Tom Schoenfeldt (734) 522-0587 or tschoenfeldt@juno.com.

Have questions about registration?
Contact SG Meeting Services (Erika or Susan) at (254) 776-3550.

Updated: 1/19/04 Back to Main Page