Jeff T. Israel:
Israel is the founding Principal of SatisFaction Strategies, LLC,
a consulting firm specializing in the design and improvement of
customer satisfaction measurement and feedback systems. He also
helps his clients remove performance barriers, aligning service
processes with customer expectations. He has more than 20 years
experience in customer satisfaction and service quality research,
serving a broad range of industries.
starting SatisFaction Strategies, Jeff worked as a market research
consultant. At Market Trends he held positions including Office
Principal, Vice President, and Data Collection Manager. Prior to
that he was Field Coordinator with Gilmore Research Group. Jeff
received his M.B.A. from Washington State University and B.A. in
Business (Marketing) from WSU.
has been an active volunteer with ASQ's Customer-Supplier Division
since 1992. He has served as Division Chair, Past Chair, Chair Elect,
Vice Chair Marketing, Treasurer and Secretary. Currently he is CSD's
Webmaster. Jeff is also is a member of the American Marketing and
Business Marketing Associations.
frequently speaks on customer satisfaction topics and has written
and presented seven papers on customer satisfaction, performance
improvement and improving customer relationships. He has presented
numerous workshops - ranging from 1/2 day to five-days in length
on customer satisfaction measurement and customer - focused change.
Jeff authored several chapters of The Certified Quality Manager
Handbook (Quality Press), published by the Quality Management Division
in 1999. In 2000, he received the Customer-Supplier Division's R.
A. Maass Award for his publications and presentations in the area
of customer-supplier relations.